Service Systems Engineering Applications
Author:
Publisher
Elsevier BV
Subject
General Engineering
Reference32 articles.
1. Chang, C.M. 2010. Service Systems Management and Engineering, Creating Strategic Differentiation and Operational Excellence. John Wiley & Sons, Inc. ISBN 978-0-470-42332-5.
2. Tien, J,M. and Berg, D. 2003. A Case for Service Systems Engineering. Journal of Systems Science and Systems Engineering 12 (1): 13-38.
3. Hipel, K.W., Jamshidi, M.M., Tien, J.M., and White, C.C. 2007. The Future of Systems, Man, and Cybernetics: Application Domains and research Methods. IEEE Transactions on Systems, Man, and Cybernetics-Part C: Applications and Reviews 37 (5): 726-743.
4. Maglio P. and Spohrer, J. 2008. Fundamentals of Service Science. Journal of the Academy of Marketing Science 36 (1): 18-20. DOI: 10.1007/s11747-007-0058-9.
5. Vargo, S.L. and Akaka, M.A. 2009. Service-Dominant Logic as a Foundation for Service Science: Clarifications. Service Science 1 (1): 32-41.
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