Social CRM in SMEs: A Systematic Literature Review-Reference-Cited by-同舟云学术

Social CRM in SMEs: A Systematic Literature Review

Published:2021 Issue: Volume:181 Page:535-544
ISSN:1877-0509
Container-title:Procedia Computer Science
language:en
Short-container-title:Procedia Computer Science

Author:

Yasiukovich Siarhei,Haddara Moutaz

Publisher

Elsevier BV

Subject

General Engineering

Reference47 articles.

1. Bibiano, Luis H and Juan Antonio Pastor Collado. (2006) “Towards a Definition of a CRM System Life-cycle”, in Proceedings of the European and Mediterranean Conference on Information Systems, EMCIS 2006.

2. Haddara, Moutaz and Ondrej Zach. (2011) “ERP systems in SMEs: A literature review”, in System Sciences (HICSS), 2011 44th Hawaii International Conference on. IEEE.

3. D’imperio, R. (2015) “Growing the global economy through SMEs.” Edinburgh Group, http://www.edinburghgroup.org/media/2776/edinburgh_group_research_-_growing_the_global_economy_through_smes.pdf

4. Publishing, OECD (2019) “OECD SME and entrepreneurship outlook 2019”, in. Book OECD SME and entrepreneurship outlook 2019, Organisation for Economic Co-operation and Development OECD

5. Bank, Asian Development. Asia Small and Medium-sized Enterprise (SME) Finance Monitor 2014. 2015 [cited 2019 9, November]; Available from: https://www.adb.org/publications/asia-sme-finance-monitor-2014

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