Flexible stage-based process performance mining for customer journey analysis

Author:

Wacana Putra A. Aris,Ichwan Muhammad,Yahya Bernardo Nugroho,Singgih Ivan Kristianto

Publisher

Elsevier BV

Subject

General Engineering

Reference17 articles.

1. "Process Mining: Discovery, Conformance and Enhancement of Business Processes";Van der Aalst;Media,2011

2. Nguyen, H., M. La Rosa, M. Dumas, AHM Ter Hofstede. (2017) “Stage-based business process mining” CEUR Workshop Proceedings.

3. Engineering change information propagation in aviation industrial manufacturing execution processes";Leng;The International Journal of Advanced Manufacturing,2016

4. Bernard, G., P. A. Andritsos. (2017) “process mining based model for customer journey mapping". CEUR Workshop Proceedings.

5. "Process mining-based customer journey analytics";Bernard,2020

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