1. Reference beyond (and without) the Reference Desk;Ford;College & Research Libraries,1986
2. The High Cost of Reference: The Need to Reassess Services and Service Delivery;Storin Summerhill;Reference Librarian,1994
3. Ibid., 80.
4. Is Traditional Reference Service Obsolete?;Ewing;Journal of Academic Librarianship,1995
5. Traditional Reference is Dead, Now Let's Move on to Important Questions;Lewis;Journal of Academic Librarianship,1995