First Impressions and the Reference Encounter: The Influence of Affect and Clothing on Librarian Approachability-Reference-Cited by-同舟云学术

First Impressions and the Reference Encounter: The Influence of Affect and Clothing on Librarian Approachability

Published:2013-07 Issue:4 Volume:39 Page:335-346
ISSN:0099-1333
Container-title:The Journal of Academic Librarianship
language:en
Short-container-title:The Journal of Academic Librarianship

Author:

Bonnet Jennifer L.,McAlexander Benjamin

Publisher

Elsevier BV

Subject

Library and Information Sciences,Education

Reference56 articles.

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2. Communication-based approaches to library reference services: anxiety-uncertainty management as a model for communication breakdowns;Reference Services Review;2020-10-19

3. Librarian, Faculty, and Student Perceptions of Academic Librarians: Study Introduction and Literature Review;New Review of Academic Librarianship;2020-01-16

4. Influence of service-entry waiting on customer’s first impression and satisfaction;Journal of Service Theory and Practice;2019-12-09

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