1. Analysis of academic libraries’ Facebook posts: Text and data analytics;Al-Daihani;The Journal of Academic Librarianship,2018
2. What is Web 2.0?: Ideas, technologies and implications for education;Andersen,2007
3. Marketing library and information services, orchestrating the service experience: Music to the ears of our customers;Balabanidou,2009
4. Upsize this! Libraries need relationship marketing;Besant;Information Outlook,2000