Omnichannel retailing return operations with consumer disappointment aversion-Reference-Cited by-同舟云学术

Omnichannel retailing return operations with consumer disappointment aversion

Published:2022 Issue: Volume:9 Page:100253
ISSN:2214-7160
Container-title:Operations Research Perspectives
language:en
Short-container-title:Operations Research Perspectives

Author:

Shen Yinhai^ORCID,Zhang Qing^ORCID,Zhang Zhichao,Ma Xinyu

Funder

National Planning Office of Philosophy and Social Sciences

Publisher

Elsevier BV

Subject

Management Science and Operations Research,Control and Optimization,Strategy and Management,Statistics and Probability

Reference54 articles.

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3. Consumer return policies in omnichannel operations;Nageswaran;Manage Sci,2020

4. National Retail Federation report, 2022. Consumer returns in the retail industry 2021. https://nrf.com/research/customer-returns-retail-industry. (Accessed 25 Feb 2022).

5. Omnichannel retail operations with refurbished consumer returns;He;Int J Prod Res,2020

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