An empirical study of employee loyalty, service quality and firm performance in the service industry-Reference-Cited by-同舟云学术

An empirical study of employee loyalty, service quality and firm performance in the service industry

Published:2010-03 Issue:1 Volume:124 Page:109-120
ISSN:0925-5273
Container-title:International Journal of Production Economics
language:en
Short-container-title:International Journal of Production Economics

Author:

Yee Rachel W.Y.,Yeung Andy C.L.,Edwin Cheng T.C.

Publisher

Elsevier BV

Subject

Industrial and Manufacturing Engineering,Management Science and Operations Research,Economics and Econometrics,General Business, Management and Accounting

Reference90 articles.

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