Competing in a supply chain via full-refund and no-refund customer returns policies-Reference-Cited by-同舟云学术

Competing in a supply chain via full-refund and no-refund customer returns policies

Published:2013-11 Issue:1 Volume:146 Page:246-258
ISSN:0925-5273
Container-title:International Journal of Production Economics
language:en
Short-container-title:International Journal of Production Economics

Author:

Chen Jing,Grewal Ravneet

Publisher

Elsevier BV

Subject

Industrial and Manufacturing Engineering,Management Science and Operations Research,Economics and Econometrics,General Business, Management and Accounting

Reference36 articles.

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2. Anderson, E.T., Hansen, K., Simister, D., Wang, L.K., 2009. How are Demand and Returns Related? Theory and Empirical Evidence. Working paper, Kellogg School of Management, Northwestern University.

3. A strategic analysis of electronic marketplaces;Bakos;MIS Quarterly,1991

4. Customer return policies for experience goods;Che;Journal of Industrial Economics,1996

5. The impact of customer returns on pricing and order decisions;Chen;European Journal of Operational Research,2009

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