Configuring the after-sales service supply chain: A multiple case study-Reference-Cited by-同舟云学术

Configuring the after-sales service supply chain: A multiple case study

Published:2007-10 Issue:1-2 Volume:110 Page:52-69
ISSN:0925-5273
Container-title:International Journal of Production Economics
language:en
Short-container-title:International Journal of Production Economics

Author:

Saccani N.,Johansson P.,Perona M.

Publisher

Elsevier BV

Subject

Industrial and Manufacturing Engineering,Management Science and Operations Research,Economics and Econometrics,General Business, Management and Accounting

Reference56 articles.

1. The secret life of factory service centres;Alexander;The McKinsey Quarterly,2002

2. Designing a reverse logistics operation for short cycle time repair services;Amini;International Journal of Production Economics,2005

3. A framework for formulating after-sales support strategy;Armistead;International Journal of Operations and Production Management,1991

4. Customer Service and Support. Implementing Effective Strategies;Armistead,1992

5. The role of after-sales service in international marketing;Asugman;Journal of International Marketing,1997

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