Frequency of negative critical incidents and satisfaction with public transport services. I-Reference-Cited by-同舟云学术

Frequency of negative critical incidents and satisfaction with public transport services. I

Published:2001-03 Issue:2 Volume:8 Page:95-104
ISSN:0969-6989
Container-title:Journal of Retailing and Consumer Services
language:en
Short-container-title:Journal of Retailing and Consumer Services

Author:

Friman Margareta,Edvardsson Bo,Gärling Tommy

Publisher

Elsevier BV

Subject

Marketing

Reference34 articles.

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4. Benister, D., 1992. Demographic structures and social behavior. Transport Growth in Question, 12th International Symposium on Theory and Practice in Transport Economics, Paris. European Conference of Ministers of Transport, OECD, pp. 109–149.

5. Significance tests and goodness of fit in the analysis of covariance structures;Bentler;Psychological Bulletin,1980

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