1. Appendix T. C-6. Basic clinical communication skills,2001
2. Connecting with clients: practical communication techniques for 15 common situations;Lagoni,1998
3. Thin slices of expressive behavior as predictors of interpersonal consequences: a meta-analysis;Ambady;Psychol Bull,1992
4. The doctor-patient relationship and malpractice;Beckman;Arch Intern Med,1994
5. Predicting patient satisfaction from physicians' nonverbal communication skills;DiMatteo;Med Care,1980