1. Centers for Medicare and Medicaid Services. Linking quality to payment. Available at: http://www.medicare.gov/hospitalcompare/linking-quality-to-payment.html?AspxAutoDetectCookieSupport=1. Accessed July 1, 2015.
2. Setting value-based payment goals—HHS efforts to improve U.S. health care;Burwell;N Engl J Med,2015
3. Centers for Medicare and Medicaid Services. Hospital Consumer Assessment of Healthcare Providers and Systems. Available at: http://www.hcahpsonline.org. Accessed July 1, 2015.
4. Is there a relationship between patient satisfaction and favorable outcomes?;Kennedy;Ann Surg,2014
5. Centers for Medicare and Medicaid Services. HCAHPS: patients’ perspectives of care survey. Available at: http://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/HospitalQualityInits/HospitalHCAHPS.html. Accessed July 1, 2015.