1. Performance monitoring indicators handbook;Mosse,1996
2. The balanced scorecard—translating strategy into action;Kaplan,1996
3. Value-based health care, part 2. The physician imperative: define, measure and improve health care quality;Mohlenbrock;Physician Exec,1998
4. The balanced scorecard;Oliveira;Healthcare Financial Manage,2001
5. An ISO-quality system in the radiology department;van den Heuvel;Acad Radiol,1998