1. SalesForce.com. http://www.salesforce.com [accessed October 2011].
2. https://na3.salesforce.com/help/doc/user_ed.jsp?loc=help[accessed March 2011].
3. Creating Workflow Rules. https://login.salesforce.com/help/doc/en/creating_workflow_rules.htm [accessed October 2011].
4. SugarCRM. http://www.sugarcrm.com/crm/[accessed October 2011].
5. White Paper. http://www.salesforce.com/ap/form/sem/why_salesforce_ondemand.jsp?d=70130000000EN1GandDCMP=KNC-Googleandkeyword=sugar%20CRMandadused=1574542173andgclid=CNfqoLK2uaQCFc5R6wod_R3TbQ [accessed March 2011].