The Need for a Tool to Support Users of e-Science Infrastructures in a Virtual Laboratory Environment

Author:

Chunpir Hashim Iqbal,Rathmann Torsten,Ludwig Thomas

Publisher

Elsevier BV

Subject

Artificial Intelligence,Industrial and Manufacturing Engineering

Reference28 articles.

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4. M. Jäntti, “Lessons learnt from the improvement of customer support processes: A case study on incident management,” in Proceedings of the 10th International Conference on Product-Focused Software Process Improvement, PROFES 2009, 2009, pp. 317-331.

5. H. I. Chunpir, T. Ludwig, and A. Badewi, “A snap-shot of user support services in Earth System Grid Federation (ESGF): A use case of climate cyber-infrastructures,” in Proceedings of the 5th Applied Human Factors and Ergonomics (AHFE) Conference, 2014, no. July.

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