1. Crossing the Quality Chiasm: A New Health System for the 21st Century;Institute of Medicine,2001
2. Teams in health care settings;Heinemann,2002
3. Quality improvement in chronic illness care: A collaborative approach;Wagner;Jt Comm J Qual Improv,2001
4. Electronic Code of Federal Regulations: PART 483—Requirements for States and Long Term Care Facilities. Available at: http://ecfr.gpoaccess.gov/cgi/t/text/text-idx?c=ecfr&tpl=/ecfrbrowse/Title42/42cfr483_main_02.tpl. Accessed February 22, 2012.
5. Center for Medicare and Medicaid Services. State Operations Manual: Chapter 7-Survey and Enforcement Process for Skilled Nursing Facilities and Nursing Facilities (Rev. 63, 09–10–10). Available at: https://www.cms.gov/manuals/downloads/som107c07.pdf. Accessed February 22, 2012.