1. To Err Is Human: Building a Safer Health System,2000
2. Crossing the Quality Chasm: Who Will Lead?;Goeschel;Michigan Health and Hospitals Magazine,2002
3. Capital Asset Realignment for Enhanced Services (CARES),2001
4. The Heart of Change: Real-Life Stories of How People Change Their Organizations;Kotter,2002
5. Leading change: Why transformation efforts fail;Kotter;Harvard Bus Rev,1995