Service quality and attitudinal loyalty: Consumers’ perception of two major telecommunication companies in Oman-Reference-Cited by-同舟云学术

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Service quality and attitudinal loyalty: Consumers’ perception of two major telecommunication companies in Oman

Published:2018-12 Issue:2 Volume:13 Page:197-208
ISSN:2214-4625
Container-title:Arab Economic and Business Journal
language:en
Short-container-title:Arab Economic and Business Journal

Author:

Belwal Rakesh,Amireh Mohannad

Publisher

Elsevier BV

Reference81 articles.

1. An empirical model of customer loyalty in the Jordanian mobile telecommunications market;Akroush;International Journal of Mobile Communications,2011

2. Relationship of customer loyalty and satisfaction perception study on the mobile industry in Oman – A case of Oman mobile;Al Darey,2009

3. Using SERVQUAL to assess the quality of service provided by Jordanian telecommunications sector;Alnsour;International Journal of Commerce & Management,2014

4. Quality glossary - Q;ASQ,2017

5. SERVQUAL revisited: A critical review of service quality;Asubonteng;Journal of Services Marketing,1996

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2. Exploring the Pathways to Tourist Loyalty in Pakistani Tourism Industry: The Role of Destination Image, Service Quality, E-WOM, and Social Media;Sustainability;2023-12-06

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4. The effect of service quality and perceived value on customer loyalty in Tuban restaurants with customer satisfaction mediation;International Journal of Research in Business and Social Science (2147- 4478);2023-07-28

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