Public library patrons' use of collaborative chat reference service: The effectiveness of question answering by question type-Reference-Cited by-同舟云学术

Public library patrons' use of collaborative chat reference service: The effectiveness of question answering by question type

Published:2007-03 Issue:1 Volume:29 Page:70-91
ISSN:0740-8188
Container-title:Library & Information Science Research
language:en
Short-container-title:Library & Information Science Research

Author:

Kwon Nahyun

Publisher

Elsevier BV

Subject

Library and Information Sciences,Information Systems

Reference45 articles.

1. Evaluating the quality of a chat service;Arnold;Portal,2005

2. Virtual reference: Alive and well;Bailey-Hainer;Library Journal,2005

3. Structural equations with latent variables;Bollen,1989

4. Bradbury, D., Payne, G., Perrott, M., & Lunsford, J. (2002). The Online Personal Academic Librarian (OPAL) Project I: Final report. Retrieved June 10, 2006, from http://www.library12.open.ac.uk/aboutus/opal/ExecSum.html

5. E-mail reference as substitute for library receptionist;Braxton;The Reference Librarian,2004

Cited by 31 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Gender and racial bias in email reference services;Reference Services Review;2023-09-05

2. Mobile Instant Messaging for Reference Queries Post COVID-19;The Reference Librarian;2023-01-02

3. Local Users, Consortial Providers: Seeking Points of Dissatisfaction with a Collaborative Virtual Reference Service;Evidence Based Library and Information Practice;2019-12-12

4. A rubric and methodology for benchmarking referral goals;Reference Services Review;2018-02-23

5. Beyond Satisfaction: Investigating Patron Use of Reference Information;Internet Reference Services Quarterly;2017-01-02