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Not dead yet! A longitudinal study of query type and ready reference accuracy in live chat and IM reference

  • Published:2013-01 Issue:1 Volume:35 Page:2-13
  • ISSN:0740-8188
  • Container-title:Library & Information Science Research
  • language:en
  • Short-container-title:Library & Information Science Research

Author:

Radford Marie L.,Connaway Lynn Silipigni

Funder

Institute of Museum and Library Services (IMLS), Rutgers, The State University of New Jersey

OCLC, Inc

Publisher

Elsevier BV

Subject

Library and Information Sciences,Information Systems

Reference64 articles.

1. Whatever happened to “Always cite the source?” A study of source citing and other issues related to telephone reference;Agosto;Reference & User Services Quarterly,2007

2. A model of the reference and information service process: An educator's perspective;Agosto;Reference & User Services Quarterly,2011

3. Topic knowledge and online catalog search formulation;Allen;The Library Quarterly,1991

4. Evaluating the quality of a chat service;Arnold;portal: Libraries and the Academy,2005

5. The “55 percent rule” revisited;Bailey;The Journal of Academic Librarianship,1987

Cited by 25 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Beyond the Library: The Role of Academic Libraries’ Chat Reference in Answering Campus Questions;The Reference Librarian;2024-04-02

2. Student Preferences for Reference Services at a Remote Biological Station Library;portal: Libraries and the Academy;2023-10

3. Gender and racial bias in email reference services;Reference Services Review;2023-09-05

4. Do You Have an Inquiry?;Advances in Library and Information Science;2023-06-30

5. Reference in urban public libraries: current trends and future implications;Reference Services Review;2023-04-17
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