E-service quality in libraries: Exploring its features and dimensions-Reference-Cited by-同舟云学术

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E-service quality in libraries: Exploring its features and dimensions

Published:2005-06 Issue:3 Volume:27 Page:377-404
ISSN:0740-8188
Container-title:Library & Information Science Research
language:en
Short-container-title:Library & Information Science Research

Author:

Hernon Peter,Calvert Philip

Publisher

Elsevier BV

Subject

Library and Information Sciences,Information Systems

Reference34 articles.

1. ACRL preconference workshop: Outcome assessment tools for the library of the future;Association of Research Libraries,2005

2. On great service: A framework for action;Berry,1995

3. Discovering the soul of service;Berry,1999

4. E-service quality and the public sector;Buckley;Managing Service Quality,2003

5. A conceptual framework for measuring e-service quality;Collier,2003

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