A multiple-case study investigation of the discontinuation of nine chat reference services-Reference-Cited by-同舟云学术

A multiple-case study investigation of the discontinuation of nine chat reference services

Published:2006-12 Issue:4 Volume:28 Page:521-547
ISSN:0740-8188
Container-title:Library & Information Science Research
language:en
Short-container-title:Library & Information Science Research

Author:

Radford Marie L.,Kern M. Kathleen

Publisher

Elsevier BV

Subject

Library and Information Sciences,Information Systems

Reference54 articles.

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4. ASK: A virtual enquiry desk—A case study;Beard;The Electronic Library,2003

5. Bejune, M. (2004, November 8–9). Deciding when to offer chat reference: Optimizing the decision making process by creating a composite of user behavior. 6th Virtual Reference Desk Conference, Cincinnati, Ohio. Retrieved February 12, 2006, from http://www.vrd.org/conferences/VRD2004/proceedings/presentation.cfm?PID=354

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