1. Information Needs and Uses: Fifty Years of Progress;Wilson,1994
2. User-centered Application Definition: A Methodology and Case Study;Berlin;Hewlett-Packard Journal,1989
3. Facilitated Workshops: Empowering The User To Develop Quality Systems Faster;Hollander;Industrial Engineering,1993
4. Fine-tuning Reengineering with Workflow Automation: Blueprint and Tool;Lopes;Industrial Engineering,1993
5. Wilson, “Information Needs and Uses,” pp. 15–51.