1. For the various perspectives see, for instance, “Measuring Service Quality,” Library Trends Edited by Martha Kyrillidou & Fred M. Heath, 49 (Spring 2001): 541–799
2. Middle States Commission on Higher Education Framework for Outcomes Assessment (Philadelphia, PA, 1994). p. 2. Available: http://www.msache.org/msafram.pdf (accessed June 14, 2002)
3. Richard Frye, Assessment, Accountability, and Student Learning Outcomes. (Bellingham, WA: Western Washington University, n.d.), pp. 5-6. Available: http://www.ac.wwu.edu/∼dialogue/issue2.html (accessed June 19, 2002)
4. Ibid
5. Beth McMurtrie. “Accreditors Revamp Policies to Stress Student Learning,” Chronicle of Higher Education (July 7, 2000), p. A 29