1. Development of a questionnaire to assess patients satisfaction with consultations in general practice;Baker;British Journal of General Practice,1990
2. Characteristics of practices, general practitioners and patients related to levels of patients satisfaction with consultations;Baker;British Journal of General Practice,1996
3. Measuring patient satisfaction;Baker;Quality in Health Care,1992
4. Interaction process analysis;Bales,1950
5. The possibilities of patient-centred medicine;Balint;Journal of the Royal College of General Practitioners,1969