1. Implementing total quality managment in health care;Andrew;The Joint Commission Journal of Quality Improvement,1995
2. Opportunities and challenges: Policy highlights from 1996 offer a preview of what health plans can expect for 1997;Bayer;Healthplan,1997
3. Continuous improvement as an ideal in health care;Berwick;New England Journal of Medicine,1989
4. Curing health care;Berwick,1990
5. Managed care past, present, and future;Bischof;Managed Care and Office Practice,1996