1. A modern and dependable NHS;Department of Health,1997
2. Telephone triage in Western Australia;Turner;Med J Aust,2002
3. Tele-nursing: the English and Swedish experiences. In: Proceedings of the 25th annual international labour process conference;Valsecchi,2007
4. Telephone triage services: systematic review and a survey of Canadian Call Centre Programs;Stacey,2003
5. Telephone nursing: an emerging practice area;Goodwin;Nurs Leadersh,2007