On the verge of (in)directness: Managing complaints in service interactions-Reference-Cited by-同舟云学术

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On the verge of (in)directness: Managing complaints in service interactions

Published:2023-08 Issue: Volume:213 Page:126-144
ISSN:0378-2166
Container-title:Journal of Pragmatics
language:en
Short-container-title:Journal of Pragmatics

Author:

Skogmyr Marian Klara^ORCID,Nilsson Jenny^ORCID,Norrby Catrin^ORCID,Lindström Jan^ORCID,Wide Camilla^ORCID

Funder

Riksbankens Jubileumsfond

Publisher

Elsevier BV

Subject

Artificial Intelligence,Linguistics and Language,Language and Linguistics

Reference51 articles.

1. Social distance and speech behavior: the case of indirect complaints;Boxer;J. Pragmat.,1993

2. Language and Human Relations: Styles of Address in Contemporary Language;Clyne,2009

3. Complaint sequences within antagonistic argument;Dersley;Res. Lang. Soc. Interact.,2000

4. Complaints about transgressions and misconduct;Drew;Res. Lang. Soc. Interact.,1998

5. Analyzing talk at work: an introduction;Drew,1992

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