1. Curl, Traci, Drew, Paul, Ogden, Richard, 2002. Complaining: Affiliation and Disaffiliation in Complaint Sequences in Conversation. University of York, unpublished manuscript.
2. Talk at Work,1992
3. Complainable matters: the use of idiomatic expressions in making complaints;Drew,1987
4. On “trouble-premonitory” response to inquiry;Jefferson;Sociological Inquiry,1980
5. On stepwise transition from talk about a trouble to inappropriately next positioned matters;Jefferson,1984