1. Benchmarking for Best Practices;Bogan,1994
2. Clinical Initiatives Center: The Clockwork ED, vols I–III. Washington, DC, The Advisory Board, 1999
3. Committee on Quality Health Care in America, Institute of Medicine: Crossing the Quality Chasm: A New Health System for the 21st Century,2001
4. Cordless phones take charge in the ED;ED Management,1998
5. Focus on ED processes before making physical changes;Health Care Cost Re-engineering Report,1999