1. What do patients really want?;Frowick;J. Fam. Practice,1986
2. What do patients want?;Armstrong;Br. Med. J.,1991
3. Primary Care;Starfield,1992
4. Continuity of care in general practice. 1: Dimensions of continuity;Hennen;J. Fam. Practice,1975
5. The concept of access;Penchansky;Med. Care,1981