1. Telephone triage: how experienced nurses reach decisions;Edwards;Journal of Advanced Nursing,1994
2. Emergency Nurses Association position statement: Telephone advice;Emergency Nurses Association;Journal of Emergency Nursing,1991
3. Telephone protocols in paediatric ambulatory care;Osterhaus;Paediatric Nursing,1995
4. After-hours telephone coverage: The application of an area-wide telephone triage and advice system for paediatric practices;Poole;Paediatrics,1993