1. TQM and business excellence: is there really a conflict?;Adebanjo;Measuring Business Excellence,2001
2. Self-assessment: A tool for integrated management;Beasley,1994
3. How do people use the Baldrige criteria?;Bemowski;Quality Progress,1995
4. Beyond total quality management: Towards the emerging paradigm;Bounds,1994
5. Design for multimedia learning;Boyle,1997