1. Business Transformation in Electronic Commerce: A Study of Sectoral and Regional Trends;Dutta;European Management Journal,1998
2. Frictionless Commerce? A Comparison of Internet and Conventional retailers;Brynjolfsson;Management Science,2000
3. Consumer Decision-Making at an Internet Shopbot: Brand Still Matters;Smith;The Journal of Industrial Economics,2001
4. For the case of Charles Schwab, see S. Dewan and H. Mendelson, Schwab.com working paper, School of Business, University of Washington at Seattle and Graduate School of Business, Stanford University (1999).
5. For the case of Amazon see Amazon.com: The Wild World of E-Commerce, Business Week, cover story (14 December 1998).