Evaluating the effectiveness of customers’ communication experiences with online retailers – A study of e-mortgages-Reference-Cited by-同舟云学术

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Evaluating the effectiveness of customers’ communication experiences with online retailers – A study of e-mortgages

Published:2007-01 Issue:1 Volume:19 Page:83-95
ISSN:0953-5438
Container-title:Interacting with Computers
language:en
Short-container-title:Interacting with Computers

Author:

Coughlan Jane,Macredie Robert D.,Patel Nayna

Publisher

Oxford University Press (OUP)

Subject

Human-Computer Interaction,Software

Link

http://academic.oup.com/iwc/article-pdf/19/1/83/2018040/iwc19-0083.pdf

Reference52 articles.

1. Online banking: a field study of drivers, development challenges, and expectations;Aladwani;International Journal of Information Management,2001

2. Baghai, P., Cobert, B.F., 2000. The virtual reality of mortgages. Available at: .

3. Using protocol analysis to evaluate the usability of a commercial web site;Benbunan-Fich;Information and Management,2001

4. Managing the total customer experience;Berry;MIT Sloan Management Review,2002

5. Electronic Commerce: Principles and Practice;Bidgoli,2002

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1. Consumer-Driven Decision-Making Service Model Selection Using Contextualization and Personalization for Consumer Electronics in E-Commerce;IEEE Transactions on Consumer Electronics;2024-02

2. The relationship of brand attachment and mobile banking service quality with positive word-of-mouth;Journal of Product & Brand Management;2021-01-11

3. How to measure post-purchase customer experience in online retailing? A scale development study;International Journal of Retail & Distribution Management;2017-11-23

4. Recognition of business risks when purchasing goods on the Internet using GIS: experience from Slovakia;Electronic Commerce Research;2017-11-04

5. Dynamic Pricing Strategies Between Online and Off-Line Retailers Based on Switching Costs;Journal of Electronic Commerce in Organizations;2013-04

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