Adapting the interaction in a call centre system-Reference-Cited by-同舟云学术

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Adapting the interaction in a call centre system

Published:2006-05 Issue:3 Volume:18 Page:478-506
ISSN:0953-5438
Container-title:Interacting with Computers
language:en
Short-container-title:Interacting with Computers

Author:

Cena Federica,Torre Ilaria

Publisher

Oxford University Press (OUP)

Subject

Human-Computer Interaction,Software

Link

http://academic.oup.com/iwc/article-pdf/18/3/478/1962836/iwc18-0478.pdf

Reference30 articles.

1. An adaptive system for the personalized access to news;Ardissono;AI Communications,2001

2. Bagnara, S., 2000. Towards Telework in Call Centres. Euro Telework, Bruxelles.

3. User modeling for adaptive news access;Billsus;User Modeling and User-Adapted Interaction,2000

4. Call Centre Technology Demystified;Bocklund,2002

5. Adaptive hypermedia;Brusilovsky;User Modeling and User Adapted Interaction,2001

Cited by 3 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Service quality implementation: problems and solutions;International Journal of Quality and Service Sciences;2010-07-06

2. Technology, Selection, and Training in Call Centers;ILR Review;2009-07

3. User Interface Personalization for the WWW Using Adaptive Browsing Shortcuts;2008 Panhellenic Conference on Informatics;2008-08

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