1. W. Kempton, Improving Residential Customer Service through Better Utility Bills, E-Source Strategic Memo, SM-95-1, E-Source, Boulder, CO, 1995.
2. The consumer's energy analysis environment;Kempton;Energy Policy,1994
3. Developing the home energy report: an everyday householder-centred approach;Parnell;Energy and Buildings,2005
4. Energy star billing: innovative billing options for the residential sector;Lord,1996
5. Innovative billing options: a tool for improving customer relationships in a restructured utility environment;Eide,1996