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2. Measuring quality of care;Brook;New England Journal of Medicine,1996
3. Improving the quality of care;Chassin;New England Journal of Medicine,1996
4. Institute of Medicine (IOM). Crossing the Quality Chasm. A new health system for the 21st century. Washington: National Academy Press; 2001.
5. Quality in health care: traditions, influences and future directions;Harvey;International Journal Quality Health Care,1996