Strengthening Social Marketing Research: Harnessing “Insight” through Ethnography

Abstract

This paper aims to challenge social marketers to extend their research repertoire beyond restrictive ‘individualised rationalities’ driving reliance on scientifically proven evidence, population data and focus groups as insight-oriented research. Social marketing, as a discipline, is constrained by using techniques aimed at (dis)proving scientific hypotheses, thus misses the mark when it comes to creating effective social change. Gaining insight into human conduct requires research tools that examine the deep ecological context of behaviour. Ethnography has the capability to generate deep culturally based insights that captures the social world through the eyes of the consumer, yet to date remains largely underutilised in social marketing. This article explores the value of ethnography as a social marketing research method enabling in-depth and meaningful engagement with the social and cultural experiences and the performative practice that is the manifestation of human existence.