Expectations and perceptions of clients concerning the quality of care provided at a Brazilian hospital facility

Author:

Mendes Isabel Amélia Costa,Trevizan Maria Auxiliadora,de Godoy Simone,Nogueira Paula Cristina,Ventura Carla Aparecida Arena,Furlan Claudia Elizangela Bis

Publisher

Elsevier BV

Subject

General Nursing

Reference42 articles.

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3. Perceived quality of sanitation services in a hospital Tocantins;Ayres;Revista Brasileira de Gestão e Desenvolvimento Regional,2015

4. Relations between quality and nursing care: Integrative literature review;Barbosa;Revista Brasileira de Enfermagem,2008

5. Evaluating service quality by fuzzy SERVQUAL: A case study in a physiotherapy and rehabilitation hospital;Behdioğlu;Total Quality Management and Business Excellence,2017

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