1. Workflow Management: Models, Methods, and Systems;van der Aalst,2002
2. Workflow mining: a survey of issues and approaches;van der Aalst;Data Knowl. Eng.,2003
3. Mining process models from workflow logs;Agrawal,1998
4. Improving business process quality through exception understanding, prediction, and prevention;Grigori,2001
5. Business process cockpit;Sayal,2002