1. Quality costs;Lundvall,1974
2. Japanese Manufacturing Techniques: Nine Hidden Lessons in Simplicity;Schonberger,1982
3. An examination of quality management in Japan: Implications for management in the United Slates;Ebrahimpour;J. Oper. Manage.,1985
4. Total Quality Control: Engineering and Management;Feigenbaum,1961
5. Quality on the line;Garvin;Harv. Bus. Rev.,1983