1. Quality-related decision making: A study in six British companies;Dale;Int. J. Oper. Prod. Manage.,1985
2. How British industry is making decisions on product quality;Duncalf;Long Range Planning,1985
3. A Guide to Quality Assurance;British Standard 4891,1978
4. Part I/ISO 9001. Quality Systems — Specification for Design/Development;British Standard 5750,1987
5. Guide to the Determination and Use of Quality-Related Costs;British Standard 6143,1981