We are not on the same page: The effects of salesperson trust overestimation on customer satisfaction and relationship performance-Reference-Cited by-同舟云学术

登录注册会员服务联系我们

We are not on the same page: The effects of salesperson trust overestimation on customer satisfaction and relationship performance

Published:2023-02 Issue: Volume:109 Page:58-70
ISSN:0019-8501
Container-title:Industrial Marketing Management
language:en
Short-container-title:Industrial Marketing Management

Author:

Mangus Stephanie M.,Jones Eli,Folse Judith Anne Garretson,Sridhar Shrihari

Publisher

Elsevier BV

Subject

Marketing

Reference82 articles.

1. Environmental determinants of decision-making uncertainty in marketing channels;Achrol;Journal of Marketing Research,1988

2. Managing sales force product perceptions and control systems in the success of new product introductions;Ahearne;Journal of Marketing Research,2010

3. Personal selling elasticities: A meta-analysis;Albers;Journal of Marketing Research,2010

4. Strengthening the satisfaction-profit chain;Anderson;Journal of Services Marketing,2000

5. The devil is discounting;Blount,2021

Cited by 7 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Lonely and Insecure: How salesperson Well-Being impacts performance;Journal of Business Research;2024-11

2. Impact of commitment misperception on channel conflict;Journal of Business & Industrial Marketing;2024-09-12

3. Communicating with B2B buyers after “Dropping the Ball”: Using digital and non-digital communication formats to recover from salesperson transgressions;International Journal of Research in Marketing;2024-06

4. Closing is more than a list of tactics: how to build rapport while facilitating a commercial exchange;Journal of Personal Selling & Sales Management;2024-02-16

5. An Assessment of Digitalization Techniques in Contact Centers and Their Impact on Agent Performance and Well-Being;Sustainability;2024-01-14

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号京ICP备18003416号-3