1. Reverse logistics: A second chance to profit: Whether through refurbishment or recycling, companies are finding profit in retuned products;Andel;Transportation and Distribution,1997
2. Business: Cash from trash;Anonymous;The Economist,1999
3. Estimating nonresponse bias in mail surveys;Armstrong;Journal of Marketing Research,1977
4. Software options remain chaotic;Atkinson;Journal of Commerce,1999
5. The challenge of reverse logistics in catalog retailing;Autry;International Journal of Physical Distribution & Logistics Management,2001