1. Customer relationship strategies and business cycles in the European sawmill industry;Alajoutsijarvi,2000
2. The only thing that matters;Albrecht;Executive Excellence,1992
3. Marketing behavior and executive action;Alderson,1957
4. An economic approach to understanding how customer satisfaction affects buyer perceptions of value;Anderson,1995
5. Dyadic business relationships within a business network context;Anderson;Journal of Marketing,1994