The development and diffusion of customer relationship management (CRM) intelligence in business-to-business environments-Reference-Cited by-同舟云学术

The development and diffusion of customer relationship management (CRM) intelligence in business-to-business environments

Published:2013-08 Issue:6 Volume:42 Page:855-861
ISSN:0019-8501
Container-title:Industrial Marketing Management
language:en
Short-container-title:Industrial Marketing Management

Author:

Stein Alex D.,Smith Michael F.,Lancioni Richard A.

Publisher

Elsevier BV

Subject

Marketing

Reference35 articles.

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5. Strategic orientation and customer dependency in discontinuously changing environments: A study of the defense industry;Arbough;Journal of Managerial Issues,1997

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