Lessons from high-performance service organizations-Reference-Cited by-同舟云学术

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Lessons from high-performance service organizations

Published:2011-02 Issue:2 Volume:40 Page:188-189
ISSN:0019-8501
Container-title:Industrial Marketing Management
language:en
Short-container-title:Industrial Marketing Management

Author:

Berry Leonard L.

Publisher

Elsevier BV

Subject

Marketing

Reference9 articles.

1. Customers' motivations for maintaining relationships with service providers;Bendapudi;Journal of Retailing,1997

2. Services marketing is different;Berry;Business,1980

3. On great service: A framework for action;Berry,1995

4. Discovering the soul of service: The nine drivers of sustainable business success;Berry,1999

5. Building a new academic field — The case of services marketing;Berry;Journal of Retailing,1993

Cited by 8 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

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2. How firms synergise: understanding motives and management of co-creation for business-to-business services;International Journal of Technology Management;2018

3. Role of Kindness in Cancer Care;Journal of Oncology Practice;2017-11

4. Revisiting “big ideas in services marketing” 30 years later;Journal of Services Marketing;2016-02-08

5. Transformation pathway to high reliability support service system;Journal of Aerospace Operations;2015-12

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