1. Theorizing in qualitative research: A cultural studies perspective;Alasuutari;Qualitative Inquiry,1996
2. Four strategies for the age of smart services;Allmendinger;Harvard Business Review,2005
3. Generating research questions through problematization;Alvesson;Academy of Management Review,2011
4. Capturing the value of supplementary services;Anderson;Harvard Business Review,1995
5. The new service model: A review, a critique and a way forward;Antonacopoulou;Service Industries Journal,2008